Next, we weighed this score against several other key criteria, including customer reviews, percentage of fees constituted by exchange rate margins, pay-in options, access to customer service, as well as business and legal metrics such as volume transferred, appropriate authorization, and company size. To begin with, our experts opened a Western Union Online account to test out its functionalities, including the ease of registration and speed of transferring money, which provided a well-rounded overview of the platform's strengths and limitations. How Monito Reviewed Western Union's ServicesĪs with all services reviewed by Monito, Western Union underwent a rigorous evaluation to assess the quality of its service. Options for finding help on the website are somewhat limited.Seldom the cheapest service for online bank transfers.Around 90% of fees are hidden away in nontransparent margins.Numerous payment channels are available (including agent locations, website, mobile app, telephone).Western Union exchange rates are reasonably competitive for online transfers.An enormous network of cash pickup locations globally.A variety of pay-in options are available (including cash, credit card, bank transfer, etc.).By far the largest money transfer company on the globe.Using high-quality and easy-to-use web and mobile platforms (8.0/10), which attract all-around positive feedback (7.6/10), Western Union Online customers can take advantage of reasonably good fees and exchange rates (7.0/10), especially for deposits to bank accounts. With over 150 million customers and moving tens of billions of dollars annually, Western Union is an extremely trustworthy service (7.5/10), although not very transparent about its pricing. Western Union Online is a very good option to send money overseas (7.5/10), endorsed by Monito's experts.
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